Appointment & Capacity Scheduling
Never overbook a bay or underutilize a technician. Smart shop capacity that drives predictable daily revenue.
Visual calendar scheduling with multi-bay views, technician skill-matching, automated 2-way SMS reminders, and embeddable online booking for your website.
What Sets Our Scheduling Software Apart
Designed directly for the shop floor to eliminate wasted hours and manual paperwork.
- Multi-view calendar: Day, Week, Month, Technician Grid, and Bay Timeline
- Intelligent labor-hour capacity limits to prevent shop overloading
- Two-way SMS automated confirmations and 24-hour reminder broadcasts
- Instant customer & vehicle selection with prior repair history peek
- Embeddable online booking widget for shop website and Google profile
Engineered For Everyday Automotive Workflows
Every button, screen, and workflow step has been validated on real independent shop floors.
Capability 01
Bay and Technician Skill Allocation
Schedule alignment based on lift type and technician specialty (master diagnostic, engine, tire/brake).
Immediate Shop Benefits
- Prevents bay scheduling conflicts and bottleneck delays
- Maximizes technician billable hours and flat-rate efficiency
- Keeps high-margin bays filled consistently
Capability 02
Automated Two-Way SMS Reminders
Customers receive instant SMS booking confirmations with 1-click 'Confirm' or 'Reschedule' options that update the calendar automatically.
Immediate Shop Benefits
- Slashes missed appointments and lost revenue
- Quickly fills last-minute slot cancellations
- Zero manual phone calls required by service advisors
Capability 03
Seamless 1-Click Intake Handoff
When the customer pulls onto the lot, convert their appointment into an active Repair Order with a single click, carrying all drop-off notes.
Immediate Shop Benefits
- Eliminates customer check-in wait time at counter
- Carries customer concern notes directly to technician screen
- Captures current odometer mileage on arrival
How Scheduling Works
Clear handoffs from customer check-in to vehicle pickup.
Book Appointment
Schedule by phone, walk-in, or customer self-service website booking link.
Automated SMS Confirmation
System fires text confirmation with calendar invite and drop-off instructions.
24-Hour Reminder Broadcast
Automated morning notification prompts customer to confirm arrival time.
1-Click Intake to RO
Vehicle arrives; convert appointment directly into an active Repair Order.
Works Seamlessly With
EDGE AutoSoft modules share data automatically so you never re-enter customer or vehicle information.
Work Orders
The central heartbeat of your shop floor. From intake to final road test without losing a single paper job card.
Customer Management
360-degree customer intelligence. Know every vehicle, service milestone, and conversation in your shop's history.
Google Reviews
Turn satisfied repair customers into a flood of 5-star Google reviews. Dominate local search in your town.
Ready to Give Your Shop The EDGE?
Book a 1-on-1 demo and we’ll show you how EDGE AutoSoft streamlines intake, inspections, estimates, and payments on your real shop workflow.