Repair Orders & Work Order Management
The central heartbeat of your shop floor. From intake to final road test without losing a single paper job card.
What Sets Work Orders Apart
Designed directly for the shop floor to eliminate wasted hours and manual paperwork.
- Digital Repair Order creation with instant VIN & license plate lookup
- Real-time visual status tracking: Draft, In Progress, Waiting Parts, Quality Check, Ready
- Integrated technician bay allocation, labor guide times, and time-clock tracking
- Parts allocation with live inventory synchronization and reorder alerts
- 1-click conversion into a finalized customer invoice upon technician sign-off
Engineered for Everyday Automotive Workflows
Every button, screen, and workflow step has been validated on real independent shop floors.
Capability 01
Interactive Shop Dispatch Board
See every vehicle in your shop at a glance. Drag-and-drop jobs between technicians, monitor job clock timers, and spot bottlenecks before they cause promised delivery delays.
Immediate Shop Benefits
- Complete real-time shop floor visibility from any screen
- Balances workload evenly across bays and technician skillsets
- Highlights jobs held up waiting for parts delivery
Capability 02
Comprehensive Job-Line Structure
Each RO groups distinct jobs, diagnostic notes, OEM labor times, parts, fees, and safety disclosures with full revision audit history.
Immediate Shop Benefits
- Clean operational breakdown for service advisors and techs
- Accurate gross profit margin tracking per line item
- No forgotten billable labor hours or shop supplies
Capability 03
Unified Customer Communication Timeline
All SMS text messages, approval timestamps, internal technician notes, and vehicle updates stay pinned to the specific repair order.
Immediate Shop Benefits
- Complete legal audit trail and liability protection
- Anyone on staff can answer customer calls with instant context
- Permanent digital archive accessible anytime
How Work Orders Work
Clear handoffs from customer check-in to vehicle pickup.
Intake & License Plate Scan
Scan the barcode on the door jamb or type the license plate to pull complete vehicle and customer history.
Assign Tech & Stage Parts
Route jobs to certified technicians with labor guide times and stage required inventory items.
Execute & Clock Labor
Technicians log billable hours, add diagnostic progress notes, and mark completed lines in real time.
Quality Check & Vehicle Delivery
Service advisor runs quality checklist and triggers automated customer pickup text message.
Works Seamlessly With
EDGE AutoSoft modules share data automatically so you never re-enter customer or vehicle information.
Work Orders
The central heartbeat of your shop floor. From intake to final road test without losing a single paper job card.
Digital Estimates
Build laser-accurate quotes in under 2 minutes. Present transparent options that turn estimates into approved work.
Technician App
Put the power of EDGE AutoSoft directly on the lift. Big buttons, touch-first inspection, and live job timers.
Ready to Give Your Shop The EDGE?
Book a 1-on-1 demo and we’ll show you how EDGE AutoSoft streamlines intake, inspections, estimates, and payments on your real shop workflow.